this post was submitted on 25 Feb 2025
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The older generation isn't going to be getting their end-user AI agents working either. While the next generation may consume more video content than before, all the kids I know still get frustrated at a video that could have just been text unless it is something they want to enjoy.
The only time voice makes sense is to facilitate real time communication between two humans because they can speak faster than they can type. Conversational approach to use cases often have limits, though that doesn't preclude AI technology from providing those interfaces, so long as they aren't constrained to voice. A chat agent that pops up a calendar UI when scheduling is identified as the goal, for example.
The older generation are going to give permission to some random monolithic AI company to listen to their calls and handle their lives for them. Bookings will take place automatically, and a verbal grievance will be voiced to prompt the AI (local or otherwise) to negotiate a rebook. It's way faster than dealing with a form.
Frankly the folks old enough to be defeated by the technology are old enough to likely be unable to even give them fodder for training. At this point you are talking about people generally in their 80s and/or with some dementia, who need someone with power of attorney to take care of any of these scenarios anyway. They may be able to do day to day life, but they need someone who can act on their behalf knowing what they would want even if they themselves can't competently convey it.
People under 80 generally can navigate these interfaces now without a problem, and frequently prefer it. The out of touch 60 year old is a pretty old stereotype.
You and I clearly inhabit different worlds, and I guess we can just agree to disagree at this point