this post was submitted on 25 Dec 2024
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Asklemmy
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A good retail one: don't say "sorry for your wait." Say "thank you for waiting" or "thank you for being so patient".
Something to do with... it makes people feel good about themselves if they think they've done something for you, which in turn makes them more likely to keep being patient.
This works with signs, too. “Keep off the grass” is the least effective, followed by “please keep off the grass”, with “thank you for keeping off the grass” being the most effective.
I'm pretty sure this is more likely to make me walk across the grass though - it feels like they're assuming what I'm doing, which feels offensive enough for me to make sure they're wrong about it.
Yup. “Thank you for keeping off the grass” is presumptuous. It presumes that I have kept off the grass and/or will keep off the grass. And that kinda makes me want to stomp all over the grass.
Who’s being presumptuous here? The sign isn’t for you. It’s for people not on the grass.
Fair enough!
The lunatic is on the grass