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The original was posted on /r/talesfromtechsupport by /u/djmykey on 2025-01-20 17:14:38+00:00.
Participants:
$App1: App Dev 1
$App2: App Dev 2
$Proc: Procurement Lady.
$TL: TL for the application.
$Head: Head of Dept for the Application Team.
$Me: IT OS Guy.
App team are facing an issue since a really long time with Excel and Word files downloaded from an application server. They send an email to me to tell me that they want to upgrade office on the server (self diagnosed solution). So we go back and forth over emails on the topic and eventually setup a call.
On the call:
$Proc: Yada yada yada yada.
$TL: Blah blah blah blah.
$App1: Bleh Bleh Bleh Bleh
$App2: Hmm...
$Head: I think there is a solution for this. Someone had actually fixed this using a GPO.
More yada yada blah blah bleh bleh ensues. At this point we are at 25 mins of the 30 mins for which this call was scheduled.
$Me: Can we try my solution see if it works?
Everyone else: Yes yes lets try it.. sheesh we almost forgot you were in the call.
I then guide them to the solution.. and it "magically" solves the issue.
$App1 $App2 $TL and $Head: God damn, you do not know how big a problem you have solved for us.
$Me: Hehe.. I think I had faced this issue atleast 7-8 years ago.
Then we wrap up the call and disband.
For what was a simple solution of adding the website URL's to trusted sites in Internet Options, all these high level mgmt folks turned it into a group discussion without solving any issue.