Just to follow up on my rant of yesterday about the company who had wrong opening hours on their website, I found another store closer by for the same price. So, the original store who I was happy to go to has lost me forever. And they'll never know why...
And that's my petty revenge story of the day.
I was walking to a shop in the blazing Sun on the weekend before remembering I hadn't check their opening hours. Sure enough they were closed. Unlike you I only had myself to blame.
(Sorry in advance for the rant)
It was my stupidity that got me here but they pissed me off today so I just want to rant a bit... weeklysales.com.au is a scam website. I bought AirPods Pro from them when it was posted on ozbargain, even though the poster ended up updating the post with a warning because they found reviews saying it's fake. I had been wanting one so I bought it anyway. That's on me.
Long story short, their support was initially responsive until they agreed to send me a replacement AirPods because mine had issues. Then they just stopped responding. I got confirmation that these are fakes in the meantime. I finally made a claim via PayPal because they won't respond to my emails, and it was only after I escalated through PayPal that they reached out to me (6 weeks after their last response). Some more back and forth, they finally agreed to refund me if I return the item. I sent it via AusPost earlier today and now they're texting me that they'll instantly approve my refund if I delete my negative review. Mine is the only 1star review in productreview so I refuse to delete it. Not sure what's gonna happen to my refund (hopefully PayPal's customer protection comes through), but it's a shitty company selling fake products and denying it, then pressuring users to remove negative reviews. They said something like "we need you to return the item so we can investigate how we got fake AirPods".
youll still get the refund through paypal. add theyre review threat to the dispute, instant win for you
and it was only after I escalated through PayPal that they reached out to me (6 weeks after their last response).
Personally, I only buy items through Paypal via my credit card. And I would follow my bank's credit card chargeback procedures as golden.
I did buy using credit card as well. I thought if PayPal's customer protection doesn't work then I'll go through my credit card's chargeback. Not sure if that's gonna take too long for the chargeback though. Never really done that before.
From memory, my credit card is only good for 30-40 days or so to initiate chargeback. So waiting 6 weeks for a response would render it useless.... That's why I would have initiated credit card chargeback.
Good luck.
PayPal came through! Just got a notification that refund was initiated this morning, now waiting for it to go through to my CC. PayPal resolved that way quicker than I expected.