Basically what's in the title. I claimed my warranty with MSI Spain service center for my Vector GP78HX (purchased 4 months ago), it was running too hot causing the laptop to shut off constantly while playing any game and had some issues with the keyboard keycaps and LEDs being unresponsive.
Sent my laptop few days ago to MSI RMA service center in Portugal since there isn't one in Spain. Laptop was sent in perfect condition with 3 boxes to protect it fully from any damage while in transit, arrived on their center the 25th of this month and today they sent me an email stating that they ''found'damage in my laptop and demand me to hand them 179.55€ for them to repair any of the inside warranty damages + supposed damages found in my laptop, if I don't agree to this, I either lose my laptop (that costs 3k€) or, pay for them to return the laptop with no repairs and a fee for having it all this days in their centre plus free charge damage that they caused to my unit and try to charge me lol
I reached back telling them that, before sending my unit I took photos of it, and was very careful with the packaging, send them proof, and they texted me back with: hey, we have you on video: stating that as the box came in to their repair center they had full video of them unboxing it and showing my laptop with the damage they claim being visible.
I simply told them to send me proof of this since they already have it recorded and they went radio silent since, all their previous answers we're literally given under 8 minutes.
English isn't my first language and I tried to explain myself as best as possible, I made a tweet stating all of this, if can anyone help with a simple retweet to bring some attention to it I would highly appreciatte it as I'm really out of ideas on how I can be more vocal about my situation being just a customer. Siker en X: "@MSI_ES tras enviarles mi portátil comprado hace 4 meses por problemas de temperatura, LED del teclado y de suministro de energía, me exigen pagarles 179,55€ porque según ellos “les ha llegado mi equipo con daños” a su almacén. Tras enviarles pruebas del estado en el que envié https://t.co/8fryNYvdkx" / X
If anyone had a similar situation please tell me how to proceed to claim my rights, I sent them the laptop brand new and outta nowhere they claim that it arrived with damages that I didn't make! I just feel powerless and being clowned by a company that I've been loyal for so many years, having purchased lot of laptops (only from their line of Vector laptops, I have 2, all products registered with their respective S/N on their page and this is my first ever warranty claim...)
Letter disclosing the amount I have to pay, otherwise they'll keep my laptop if I refuse to pay the full amount or the return label + fees for having my laptop in their facilities (no it´s not a joke, and they dont even specify this amount so they can come up with whatever they want)
Email they sent me
Damage that they claim came when laptop arrived: keycaps hanging from keyboard
Hinge showing a dent
Better angle of the dent
Video showcasing my laptop day before I sent it to them
