I was notified not too long ago that they were going to be getting rid of the property management company they were working with. This is only a month after I started renting.
I like property management companies because I don't have to deal with these type of people that I despise as well they offer SLAs/ticketing systems, in house maintenance, fast response time, after hours emergency numbers, etc, etc.
I checked here: https://www.ontario.ca/laws/statute/06r17#BK193 and it says that I can get a rent decrease if there is a removal of a service so I'm going to make sure they don't forget that and if they say no I'm going to the tenant board.
Was the property management company mentioned in the lease?