Australia

I live in a set of flats in Melbourne. Not inner city, but not that far out of it. My flat is semi detached, and I share a wall with one neighbour. The other neighbours has a freestanding house. All the other flats on this block are eligible to request the upgrade to FTTP, except mine.

When I entered my address into the FTTP upgrade page, it said that I can't be upgraded under this program, but may eligible under and MDU upgrade for strata managed buildings. But the thing is, neither mine nor any of the other flats actually have a strata.

I'm not sure whether they've made a mistake and just assumed that I have a strata, or they're being difficult about it for some reason. In either case, it's weird that they would assume I am the only flat on the block that's in a strata. My FTTC isn't actually that bad, it's been relatively stable, and I am able to get the full 100mbps down I pay for. But I do quite often fully saturate my connection.

Does anybody have any ideas or suggestions? I do only rent, so I could maybe badger the property manager or landlord to sort it out themselves. But they're older and obviously don't really have any reason to care about the internet speeds I can receive.

Or is it probably just going to be a waiting game until they hopefully figure themselves out? I would've just emailed them and asked, but I found it quite difficult to actually find a phone number or email, as they really want to push all contact to be done via an RSP, who I did try, but they just seemed really confused and told me they don't offer FTTP upgrades and I'd need to look elsewhere.