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‘It’s a nightmare’: couriers mystified by the algorithms that control their jobs
(www.theguardian.com)
This is a most excellent place for technology news and articles.
Uber's support is an actual nightmare to deal with. I had an issue where they charged me significantly more for an order than the website said. Their support just wouldn't do anything except go through their script and tell me I'm shit out of luck. They only had someone do something when I complained at them on Twitter.