this post was submitted on 30 Jan 2025
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Can we make Matrix not suck first?
Technologically, very cool, much wow. But UI/UX wise, it's pretty terrible. I managed to convince 5 friends to move to Matrix from Discord. They lasted like 3 days before going back to Discord. One guy couldn't even figure out how to post a message and have it be decrypted by everyone in the group. We just kept seeing "Message could not be decrypted" or whatever over and over again. We had to fall back to Discord to reach him.
They probably won't be taking recommendations from me anymore. :|
(We used Element X clients.)
The Element X client has been much nicer for people I've found, and I've been "onboarding" users one by one making sure they get in and they can chat. I agree the verification is an annoying step, and all of the checks, I tell people that's just getting encryption set up, proving that it's secure. Once I get them going, they've been pretty stable on it.