this post was submitted on 03 Apr 2025
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We actually heavily rely on connected channels to talk to most of our vendors now. Once you are on enterprise level support pretty much every vendor gives you a dedicated slack or teams channel.
It’s great since people come and go and we don’t lose our vendor comms history in random inboxes or have someone not CCd on. Any vendor we have linked is also one less vendor someone is likely to be phished talking to the wrong person on the wrong email. For support tickets there’s no wrapping and encrypting shit steps to send critical info over email, we use the slack channel. It really solves a lot of BS