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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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Well yeah, when ai started to give people info so wrong it cost the companies money this was going to happen.
They fought him over ~700CAD. Thats wild.
It wasn't the $700 dude you have to know that.
I'm aware. The idea is it had to escalate for him to get to the point of suing them. If they'd just eaten the cost, it most likely wouldn't have gone to court or come to light. Was my comment reductive? Sure.. but that was the point.
Yes it's very circular.
You know it had nothing to do with the $700, it had to do with not opening precedent to a flood of future lawsuits.
I probably would not have replied the way I initially did, but you framed it a $700, and it has nothing to do with it.