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submitted 7 months ago by [email protected] to c/[email protected]

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A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.

It came back today, fully repaired, cleaned, polished, lubricated and in a new box.

Total cost: £10 + return postage.

They sent the knife back with an invoice. I didn't have to pay a penny before the job was done.

A product that's been out of production for almost 40 years, repaired at very little cost by the original manufacturer.

I'm stunned. Happy, impressed, grateful and stunned.

I have at least a couple of victorinox Swiss army knives, I will keep this in mind!

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[–] [email protected] 14 points 7 months ago (2 children)

Did they send back the original blade as well? I suppose they may as well since they have no use for it and it may be sentimental for the owner.

[–] [email protected] 2 points 12 hours ago* (last edited 12 hours ago)

For my service, I requested it and got everything they swapped out sent back along. IIRC it is a section on the repair form.

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