this post was submitted on 30 Nov 2023
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Because to most people outside Lemmy the "internet" (by which they mean the world wide web but that's me being a pedant) IS social media. There might as well not be anything outside the walled gardens of social media to them because they've been conditioned to only stay on one, maybe two platforms for years at this point. The old "what's a browser?" question these days gets answered with "I don't need a browser I have Facebook". Completely nonsensical to us but to them it's totally natural. Not being derogatory about them or anything but the 60k lemmy users and however many million on Reddit are not the majority. Facebook with it's 3 billion (with a b) users, IS the majority of the internet.
I recently (yay Black Friday Week!) got asked by someone in their 70s, who never worked with a computer, to help them pick a laptop:
They still want a laptop, which is fine, even if they don't know what for ("not for gaming, not for fancy rocket stuff like you do") after having showed them some basic office stuff on mine. Still not sure whether to recommend them a Chromebook, a tablet, or what.
If they don't know what they're going to use it for, I'd focus on practical things most non-technical people use laptop for:
The rest can be done on the software side:
I agree the Google and MS are a problem, but Facebook, Twitter, Reddit are also a problem, albeit a different one.
I think this is where you're wrong. Facebook, together with google, ms, apple and amazon, are building all the tech nowadays and thus shaping the internet according to their priorities, and this is the biggest problem.
Because when people say the internet sucks, they're not talking about TCP/IP or HTTPS or SSH or FTP. They're talking about their experience interacting with websites and other people online, i.e. the social aspects, essentially the World Wide Web portion (but also hardware as a service). Everything you mentioned is in that tiny sliver, and is what people take issue with.
and cloudflare
Doesn't seem to matter where you go these days, you still run into cloudflare, somewhere along the chain. They're omnipresent in a way other companies aren't.
Pain in the ass sometimes, but god damn do they make great services.
I think the real problem is that the entire Internet is basically just a dozen multi-billion Big Tech companies and the entire "Internet economy" is so tightly weaved into advertising money.
What's really wild is that you don't have to go that far into the past (just ca. 20 years) when the Internet was all about Information wanting to be Free. It was hopeful time of people coming together around new technology. There were a lot new businesses with wild innovations.
And then, just in a decade it was all gone. Replaced by unregulated behemoths that merged until there's a dirty dozen left, controlling most of global money and information.
Enshittification of the Internet.