Technology

61850 readers

2255 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each other!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed
Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 2 years ago

MODERATORS

[email protected]

441

McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 7 months ago by [email protected] to c/[email protected]

105 comments fedilink hide all child comments

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 3 points 7 months ago

AI is a crapshoot, agree. But there has to be more testing before PR disasters like this happen. That isn't "being my suppliers beta test", rather sensible project managers not mindlessly putting it out there because the supplier said it worked. Now people are laughing at McDonald's on top of their cost saving operations being delayed. But I agree overall that AI sucks to replace humans. I'm just criticizing McDonald's jumping the gun