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The original was posted on /r/talesfromretail by /u/wakeangel2001 on 2024-07-28 01:28:35+00:00.
This happened a couple weeks ago at my job (at a very popular jeans store.) A woman came in claiming she would have a fairly complicated return, since she was technically past the 30 day time limit, but she had a decent reason. When she received the shirt she had as a gift her arm was broken so she couldn't try it on, and had to wait for it to heal before she realized it didn't fit her, she was polite so the manager had worked out a compromise, she could either exchange it for another of the same item in the same size or receive a gift card for its current value. With everything set up she opened the bag the shirt was in and then realized the buttons said "Lee." This immediately raised flags because our store only carries Levi products, not Lee. Fortunately she noticed the mistake before she even handed the shirt to the manager and excused herself. You know, it's nice to have a customer realize they made a mistake and apologize without any drama.