I hate to be the voice of reason here, but if you get inside a powerful device to pilot it you should at minimum read the directions first.
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I bought a new car recently, and I looked up how to get in, open the hood and jump start it if it has a dead battery, how to get in and start it with a dead keyfob, etc before I ever took delivery.
A bit of knowledge turns a major problem into a 5 minute problem. That said, it sounds like following the directions and using the manual release didn't work very well.
Yep. Every manual I've seen had discrete sections for "What to do in an emergency", "Basic ownership shit", "Maintenance", and a bunch of other stuff.
You don't need to read the entire thing, just the important information so you know what to do.
Or at the very least, know where it's at so you can reference it when you need to.
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That's gotta suck.
Are lots having this problem or just enough for this article?