this post was submitted on 12 Jan 2025
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Support (lemm.ee)

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I'm getting a 100% failure rate attempting to upload images today. Specifically, the POST https://lemm.ee/pictrs/image endpoint is returning a boilerplate 500 error.

It's actually been flaky for the past couple weeks, but up until today, just repeating the upload a few times gets it to work.

This also was an issue about 3 months ago, but resolved itself within a week or so.

Images are in the 100KB to 200KB range, well below the documented 500KB limit, and my account is about 1.5 years old, so as far as I'm aware, it's nothing on my end.

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[–] gon@lemm.ee 2 points 6 days ago (1 children)

I'd like to add my experience to this! Profile picture can't be uploaded with a 500 error.

I get the notification: JSON.parse: unexpected character at line 1 column 1 of the JSON data

[–] JakenVeina@lemm.ee 2 points 5 days ago

Yup, exactly what I'm getting. That's nginx returning a boilerplate 500 error page, which is decided not parseable JSON.

[–] EllaSpiggins@lemm.ee 6 points 1 month ago (1 children)

I will bring this to the attention of our technical team

[–] JakenVeina@lemm.ee 1 points 1 month ago (1 children)

Let me know if there's any debugging or diagnostics I can help with on my end.

[–] EllaSpiggins@lemm.ee 3 points 1 month ago (3 children)

Test for me today and let me know if the issue is resolved

[–] JakenVeina@lemm.ee 2 points 1 month ago

No issues at all!

[–] JakenVeina@lemm.ee 2 points 1 month ago

This issue has begun occurring again.

[–] JakenVeina@lemm.ee 1 points 3 weeks ago

This issue seems to have fixed itself, again.

[–] JohnnyEnzyme@lemm.ee 2 points 1 month ago* (last edited 4 weeks ago) (1 children)

This issue has begun occurring again. (Jan 28, '25)

Same here, again. I tried uploading here multiple times both today & two days ago, but no dice. As for alts, Imgur is completely unreliable long-term, Google Drive can be tricky and cumbersome to share images from, and as for 'one-man show' alternatives like LensDump, who knows how long they'll last?

Funnily enough, I just realised that if you upload an image to Reddit, then place that in the top, URL image field of a Lemmy post, it will work beautifully...!

EDIT: To upload multiple images there, you need to do it from "new Reddit." First, go to the sub you want, and chop of the front of the URL such that it reads "sh.reddit" then go ahead and post. Certainly it will also need to satisfy the requirements of the sub in question. I've just tested these things out here.

[–] JakenVeina@lemm.ee 2 points 4 weeks ago

Yup, same. Started happening again a couple days ago.

[–] RagingHungryPanda@lemm.ee 2 points 1 month ago (1 children)

I failed to do some uploads with sync but it worked fine through the website, I don't know if that helps at all.

[–] JakenVeina@lemm.ee 2 points 1 month ago

Nah, I'm using the website exclusively, here.

[–] JohnnyEnzyme@lemm.ee 2 points 1 month ago* (last edited 1 month ago) (1 children)

It’s actually been flaky for the past couple weeks, but up until today, just repeating the upload a few times gets it to work.

Same here with re-trying a submission until it works, except the last couple days I've had the same issue with Lemmy.World uploads. (wow, and I just noticed they're still running v0.19.3)

I think what might work in cases like this is using Imgur for the URL field, then manually adding a thumbnail as well (a newish feature). EDIT: Nah, the "thumbnail" field seems to make no difference, at least sourced from Imgur.

Or possibly using other sites (such as Lemmy instances), users won't need to click the thumbnail / link to see the image content.

[–] JakenVeina@lemm.ee 2 points 1 month ago (1 children)

Interesting. Lemmy.world is what I use as a backup, when I can't get an upload to lemm.ee to work, eventually. Never once had an issue.

[–] JohnnyEnzyme@lemm.ee 2 points 1 month ago

Huh! So you're a fellow lemm.ee-ite who doesn't have a problem uploading pics to LW... Well, I came here to chew bubblegum and get my arse kicked, and I suppose mission two has been cleared. :S

Oh and btw-- I did try uploading an image to lemm.ee for a new post just a little earlier, and my attempts to keep re-uploading fell completely flat this time. So, yeah... it's sadly confirmed over here.