Hey guys. My mom gave me a belt bag for xmas 2 years ago. I don’t wear it too often so today i was hmm like maybe i’ll wear it today- and then as soon as i unbuckled the buckle, one of like the “teeth”for the buckle just snapped off! i was so confused because it wasn’t really forceful at all, it literally just just snapped off. The belt buckle is still functioning and it’s not too too noticeable but it just looks broken now and i can only open the buckle by clicking on the one side. so the damage is not the end of the world but for the price of lululemon, i am disappointed. I went in person to see if there’s anything they can do, she said most is 20% off towards a new bag because 1, I didn’t have proof of purchase because it was a christmas gift and my mom just grabbed it in store and no receipt or tag was kept. and 2. it’s over one year. But i thought lululemon would have a better quality promise, idk only 1 year is not that great for the price but idk. Do you think it’s worth emailing them about? Or is 20% off, typically the best result in these cases? It’s also disappointing because this colour isn’t available anymore. Any advice would be great! Tysm