"We can disclose only now that we had a server in Toronto seized in 2015, initially without our knowledge. Maybe a court order was served to the datacenter. For about 10 days we did not understand what happened to the server, which did not respond, while the datacenter did not provide information. After 10 days Italian police (and not any magistrate) contacted us. They informed us that Toronto police and FBI (*) asked for our help because they could not find any log in the server. Unfortunately their help request came after the server had been already seized. They did not even make a copy, they took it physically, therefore the server went offline, probably alerting the alleged criminals. It was obvious that forensic analysis could not find any log, simply because there were none. Our VPN servers did not even store the client certificates, go figure (now they also run in RAM disks, but in 2015 they did not). The whole matter was led by informing us without any document from any court or magistrate, but only through official and informal police communications, and only to ask for help after forensic analysis obviously failed completely.
We were not asked to keep confidentiality on the matter, but just to stay on the safe side and support the investigation on what it appeared as a serious crime (a whole database with personal information of a commercial service was cracked, stolen and published in public when the web site owners did not pay a "ransom"; while our server was apparently not used for the crack, it was used to upload elsewhere the database) we decided not to disclose the whole matter for at least 7 years. It's one of those cases confirming that our servers do not store log, data or metadata of clients' traffic.
(*) We may speculate that FBI was involved in a Canadian matter because the stolen database contained US citizens' personal data"
I think there are a few things to clear up...
a VPN and an ISP are two different types of services. VPNs are not an internet service provider. They are held to two different standards.
Good VPNs don't log your information. Depending on what country they are based in they are obligated to hand over information if they have it but since they keep no logs there is nothing to hand over. Even if a court wanted to force a VPN to cut off service to a user there would be no way to know who that user is.
VPNs are beholden to the laws of the country they are based in, not the laws of their users. Its very hard for a US court to force a Swiss based VPN to do anything. That's why it's important to have a VPN that's based in a privacy friendly country. Sure a US court could sieze their server if one is located there but if there are no logs, it doesn't provide much.
I think there is this misconception that your VPN provider will break the law for you. Its not the case. Your VPN is going to hand over any info it's legally obligated to if it has that info