TalesFromRetail

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The original was posted on /r/talesfromretail by /u/funkofanatic95 on 2024-09-09 21:18:53+00:00.

I have had Karen's all day long, while dealing with truck. This one takes the cake so far (I'm on lunch so hopefully it doesn't get worse from here).

I had a woman and her daughter come to check out. They separated their orders and the mom went first. She paid for her air fryer and then after paying, asked "what if it doesn't work can I return it?"

Ma'am, the appliance says flat out on it "item is sold as is, no warranty or guarantee" in HUGE letters directly under the price tag. Also note: we are a second hand store.

Me: Ma'am we do not allow returns, items are sold as is

Her: Oh

Daughter: THAT IS NOT TEXAS LAW YOU HAVE UNTIL YOU LEAVE THE STORE TO RETURN

Me: we do not allow returns

Daughter: IT IS THE LAW. I KNOW MY RIGHTS AS A CITIZEN.

1. We have outlets scattered throughout the store to use
2. We test the items before they go out out on the floor
3. Texas law does not have a policy regarding returns, other than it is at the stores discretion.

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The original was posted on /r/talesfromretail by /u/Theeldritchwriter on 2024-09-07 19:02:24+00:00.

Been a while since I’ve made a post, because thankfully nothing of note has happened in a while until today.

So for reference, the gas station I work at also sells lottery tickets. We’ve got two “official” packs, the 9 pack, which is one of each ticket, no extras, and the 13 pack, one of each with all the extras, named as such because they cost 9$ and 13$ respectively. You don’t get any discount for them and it’s not some special deal. It’s just a quicker, easier way of saying what tickets you want.

But we’ve a lot of customers who come in with their own unique, unofficial packs. For example: one customer always asks for a “6pack” which is just three powerball tickets. Another has a 6 pack which is one of each of our 2-dollar tickets. Usually for regulars you know immediately what they mean when they ask for a specific pack, and for customers you’re unfamiliar with, they’re generally nice and will tell you which tickets they’re referring to.

Well this guy was neither. He came in already in a visibly foul mood, stalked up to the counter and very aggressively demanded a “10 pack”

Okay, we don’t have an official 10 pack, gonna need him to be more specific. And I say as much. “sorry, sir, we have a 9 and 13 pack but we don’t have a set in stone 10 pack. Which tickets would you like?”

He immediately was hostile, demanding to know why I can’t sell him a 10 pack and I’m trying to explain that we don’t have a ten pack, we have like half a dozen different versions of it. I can sell him his version of the pack but I need to know what his version is! and he just kept trying to argue that I shouldn’t be making this difficult while refusing to just say what tickets are in his version of the pack. Like sure, maybe the employee who is working when you usually come in knows what your pack is, but that doesn’t mean everyone in the store knows your specific ticket combo!

Eventually he just stormed out. Not another word, giving me dirty looks as he leaves like I spat on his mother’s grave or something for how much I’ve somehow offended him. I still don’t think he understood that the only one gatekeeping him from his tickets was himself.

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The original was posted on /r/talesfromretail by /u/AutoModerator on 2024-09-01 12:00:53+00:00.

Welcome to /r/TalesFromRetail's Express Lane - your quick stop for short tales, pithy observations and general retail chat about how things are going with your store, your customers and yourselves.

Please follow the rules regarding anonymity and derogatory speech. NO BUSINESS NAMES

(All comments will be sorted by "new")

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The original was posted on /r/talesfromretail by /u/Iron-Capable on 2024-08-21 21:43:18+00:00.

This is a story my boyfriend told me today, and he works at a small appliance store. He was on the phone with an older male customer (sounded early to late 50s) who was trying to order a refrigerator for his new place, we'll call it Brand A. Since this was all over the phone, the quote and contract (Which are sent together) was emailed to him to review. About 45 minutes after the quote was sent, the man calls back to ask about a couple alterations he'd like to make to the fridge, specifically swapping what sides the doors open on and making sure it wasn't more than 6ft tall. Which is all fine and dandy, can do with no problem, it'll just be an extra charge, and he gives the okay for it.

Well, he calls back maybe 20 minutes later asking about his warranty. My boyfriend explains that per their contract, all appliances sold there are given a year from delivery to be fixed or replaced without extra charge. Anything after the first year isn't covered under warranty. They cover all appliance brands that they sell, except for Brands W, X, Y, and Z which they DON'T sell at all. Apparently they used to sell those brands over a decade ago, and stopped because they had continual problems with them. Its all written in the contract, which is attached to his quote for the fridge and modifications. The man asks if that covers his fridge as well. "Yes Sir," my boyfriend explains, "Because you have a Brand A fridge it is covered by our year warranty, the only brands we don't cover are W, X, Y, and Z, as the contract says." Well this apparently wasn't good enough for the man. "It mentions it vaguely, I need it in writing that you guys will fix my fridge within the first year."

So my boyfriend, again, explains that it's written clearly in the contract that ALL STORE PROVIDED BRANDS are covered, EXCEPT for W, X, Y, and Z which they DO NOT SELL. Again, the man demands, "I need you to put ON MY QUOTE that YOU will fix my fridge if it breaks within a year. I want it IN WRITING." So my boyfriend, who is now almost 2 hours past his lunch hour dealing with this roundabout conversation of Q&A demands, just sighs and tells him, "Okay Sir." And puts on the quote "Brand A will be covered by our year warranty" and sends the quote and contract to him via email, for the 3rd time. The man says a curt "Got it, thanks." And hung up.

Hope he's ready to wait the month it's gonna take to custom manufacture his fridge🤣🤣🤣

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The original was posted on /r/talesfromretail by /u/Possibly_a_Cat0404 on 2024-08-20 22:49:42+00:00.

This happened 2 days ago. I was on break and after a bit 3 more coworkers joined me in the breakroom for their breaks. 2 minutes before I clocked back in one of the coworkers got a call from another who was on the floor. The working one was panicking asking where she was.

It took a moment for the on break coworker to understand what was happening. The building was filling with smoke so it was assumed something was on fire. Sidenote: I still don't know if it was a fire or a smoke bomb since I haven't had a shift again yet.

Anyway, the on break coworker started to panic and all 4 of us exited the breakroom and left the building asap. I grabbed my purse from my locker before I left.

I saw that there was smoke coming from at least 2 places. A whole lot of smoke was coming from the Men's section.

We stood outside for about 20 minutes before the managers decided that we won't reopen that day so anyone with all their stuff can leave. I was gone within 2 minutes.

I'm waiting for my next shift to find out what happened. I know the store was open yesterday since my sister went to shop and told me.

The most exciting day I have been present since the rack of clothes fell on a customer and knocked her down too.

EDIT: no fire alarms went off at all

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The original was posted on /r/talesfromretail by /u/Alarmed-Nerve-2043 on 2024-08-16 15:35:39+00:00.

Many years ago I worked in a shop halfway down a narrow alleyway. The whole thing was converted into small trendy retail outlets. You wouldn't be able to walk through comfortably with more than three people side by side. It was popular, high traffic, and cramped is what I'm saying.

A mother and very young daughter (3yo?) come in, already irate and demanding a refund on an item well outside our return policy - shoes, very clearly worn outside. Nope, not even if it's within our warranty period.

She's already frustrated, and so am I at her attitude. She picks up another pair and comes to pay. I begin the transaction when her little girl starts demanding her attention. I'm ignoring this and putting the sale through the register.

Mother then takes her daughter outside, to the gutter directly outside our window. And how to put this delicately? Pulls down the girl's underwear, picks her up and holds her supporting her from below with her hands so she is in a seated position. Right above the drain. And allows the child to wee. Passing foot traffic and onlookers be damned.

Of course she does. Of course she comes back in to pay.

And I'm so shocked and wtf I actually take her card and run it.

I shouldn't have. I should have handled the situation very very differently. But that would have involved accepting the evidence of my own eyes and believing what I saw truly happened. My poor brain did not have time for that.

I washed my hands. She didn't.

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The original was posted on /r/talesfromretail by /u/SuggestionNo7669 on 2024-08-15 18:27:47+00:00.

Edited to add paragraphs and to apologize for the giant wall of text. Im on mobile and dyslexic, im discovering that that isn’t a great combination for posts. Thanks for reading.

So I recently found this sub and wanted to share. I work at a liquor store in my hometown during the college semester breaks. This story happened last summer and to this day this is one of the most ridiculous interactions I’ve ever had with a customer. For context I have a baby face and often get comments about how I don’t look old enough to sell let alone drink alcohol, at the time I was 21 but even if I wasn’t in my state you only need to be 18 to serve. Our store policy is that we ID parties of anyone who looks to be under 45 and we have to identify everyone in the party. Often my coworkers and I neglect this policy if we can tell someone is clearly over the age and the kid with them is their child but we will ID if the person who looks underage says in front of us that they are going to drink any of the items or if they offer to pay.

Now onto the story, I was working the closing shift and around 8 pm a woman and her teenage daughter come up to my register. I do the typical greetings and start ringing. Everything goes well until I ask for payment, the total was $100. Mom says that she is paying cash but when she starts pulling out money she realizes that she only has $80. She says that she is going to give me the 80 and put the rest on her card. No problem people do that all the time.

The issue, her daughter pipes up and says “mom just use some of my money I just got paid.” And I start thinking that this isn’t going to go well but reluctantly say “sure you can help pay but in that case I need to see both your Ids”. Mom flips out starts screaming that her daughter is clearly underage and its ridiculous to id them over $20. My manager rushes over and asks what the problem is and mom switches her ire to him and continues screaming for half an hour about how it’s ridiculous that I am asking for her id because she is clearly over 21 and that her daughter is clearly under 21 and how I don’t look old enough to be working there and I should be fired because I am also underage. Eventually my manager tires of being yelled at and calmly informs the mother that there is a line forming behind her and we close soon so she can either stick with her original plan of paying part cash part card, pay cash for what she is able to and leave the rest or just leave. She eventually chooses to just pay part cash part card I smile and her and tell her to have a good night. She glares at me, pushes her daughter out of the store and leaves in a huff.

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The original was posted on /r/talesfromretail by /u/tyyack_tk on 2024-08-15 04:31:04+00:00.

A couple of days ago an older couple came into the store, her husband comes up and asks where the automotive section is. We of course tell him where it is and exactly what aisle it'll be in. They supposedly "check-out" and before leaving her husband once again asks where the automotive section is (weird, hmm). So, they come back again and again with her husband again asking where the automotive section is, mind you this is the fourth time they've done this exact same thing.

At this point all of the red flags and alarms should've been raised, I know we're slow. On this particular day we see them come in and he once again asks the question, "Where is the automotive section?". That's the last straw, we're going to watch these goobers who seem to have short term memory loss. As we're watching them on cams, we see the wife concealing some t-shirts into her purse while her husband waddles around trying to appear like he's shopping. As they approach the store we stop them and have them come into the dungeon.

We go through with procedure and it turns out the woman was stealing Billie Eilish t-shirts worth approximately $20 each. Damn. They must be big Billie Eilish fans. And they would've gotten away with it if the husband just didn't ask the same god damn question every time. Or at least ask something else!

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The original was posted on /r/talesfromretail by /u/LadyNorbert on 2024-08-14 16:42:50+00:00.

The other day we had an SUV parked in our crosswalk. It was idling, engine still running, but it was there for quite some time. My coworker, She Who Takes No Crap From Anyone, got on the intercom and paged the owner to move their vehicle. We gave it five minutes before she called the police non-emergency line. (She Who Takes No Crap is personal friends with several of the local officers.)

Well, as we waited, we realized someone was getting out of the SUV's back seat. I went out to speak to the woman.

Her: I was just waiting for someone!

Me: The car has to be in a parking space, it can't be in our crosswalk.

Her: I was in there the whole time, you could have come and told me!

Me: We had no idea anyone was in there! We just paged the driver on our loudspeaker.

Her: Well, someone should have told me I couldn't park here!

Me: ...it's the crosswalk.

Her: You should have told me!

Apparently it is now part of my job to instruct people that it's illegal to park in the crosswalk.

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The original was posted on /r/talesfromretail by /u/tyyack_tk on 2024-08-14 16:15:53+00:00.

Long story short, last night had a customer park in the fire lane for a while. Walked up to said customer and told him he can't be parking in the fire lane. He then starts to get an attitude saying that he can't move the car because his wife has the key fob, I don't know if this matters but the vehicle was a BMW and the headlights were still on. Goes on to say that his wife was using the restroom and that she'll be out in a moment. A good 15 minutes passes by and he's still parked there, so we go out again and tell him he cannot park there. He gets aggressive and says "if you want to push it, let's push it". As soon as I head back into the store, he leaves the fire lane (lol).

I don't understand why anyone would park in the fire lane, have their wife take the car keys inside the store, and why you'd just sit in your car while she blows the toilet up??? Mind you, I live in Texas and sitting in your car outside while your car is supposedly not running, has got to be the most stupidest thing you can do.....

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The original was posted on /r/talesfromretail by /u/Megamatt215 on 2024-08-14 14:54:54+00:00.

I work in a gas station. Because most of what we sell outside of gas is cigarettes, lotto, and beer, we take IDing people very seriously. If you come in as part of a group, I need to ID everyone in the group. It doesn't matter whose paying for them, or if you were "just carrying them", and, important for this story, if we think you're buying them for someone else, we can't sell to you or anyone with you. It's all or nothing. You can't just send your teenage friends to the car while you buy the beer or ask for only "your" things.

On this day, we were out of a specific type of cigarettes. I'm not sure if brand names are allowed in this sub, so let's just call them "Red Shorts". We had Red 100s, so if someone asked for the shorts, I offered those as a replacement.

So, this man walks in with his friend and asks for Red Shorts and a second kind of cigarettes. I inform him that we were out of the Shorts, but we had the 100s. He tells me to hold on and gets out his phone. He makes a call and says "yeah, they're out of them. What do you want instead?" I tell him "Hey, I can't sell those to you because you're obviously buying them for the guy you're talking to on the phone." Keep in mind he did not walk away from the counter at any point. He is doing all of this in front of me.

"I'm not on the phone", he says with the phone still to his ear. I just put the cigarettes back behind the counter and repeat myself. His friend comes up and tries to get the same kind, insisting they were for him. No, can't do that. Your idiot friend screwed it up for you. This goes back and forth for several minutes, with them denying there being a phone call, to insisting that the cigarettes are for them, to just asking if they could just get the other kind.

While this is happening, my coworker was doing the nightly bathroom cleanings, and, unsurprisingly, she could hear these idiots from the bathroom. She comes out and tells them that they have no right to yell at me like that. They start yelling at her, insisting that it was my fault. I had had enough and told them that they were the ones making a fuss loud enough to be heard in the bathrooms, and they had 10 seconds to get out of the store before I hit the panic button. They got the message and left.

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The original was posted on /r/talesfromretail by /u/NotYourNanny on 2024-08-10 23:23:56+00:00.

This was many years ago, when I was still in the trenches. Like any retail store, we regularly got "I know the owner" claims.

But we're a small company, and everybody knows everybody, and the owner had a very open door policy for employees.

I had one guy who wanted a steep discount on a barbecue (to the point we'd be losing money - margins are pretty low on BBQs), because "Jeff said to." "OK, that sounds like something Jeff would do. Let me call him and verify it." While dialing the phone.

I think he actually did know the owner, from the way he ran out the door. Because the most likely response to that lie would have been to be banned from all our stores permanently.

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The original was posted on /r/talesfromretail by /u/Zarjio on 2024-08-01 02:02:22+00:00.

Original Post:

TLDR on the original post: "Bob" runs a franchised electronic store in a small town. Corporate takes the franchise away from him because they want a bigger slice of the profits. Bob opens "Bob's Electronics" as the franchise opens their own store. All the locals support Bob and shop at his store instead of the new franchise location.

Given it has been 10 years, I had completely forgotten about Bob and his electronics store. As well, all of the relatives that I talk to with any frequency have either died or left my home town. However, my dad visited last week, and so I finally have an update...

After taking the better part of a decade (and likely losing money every year for that entire time), the franchise finally decided that they were never going to be able to get enough of Bob's customers to stay afloat. They closed shop sometime last year.

In the end, Bob won.

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The original was posted on /r/talesfromretail by /u/SpikeTheCrazyCat on 2024-07-31 10:24:34+00:00.

Warning: I mention blood in this post, nothing graphic

One of my favorite things that customers do is that when they accidentally break some glass/ceramic/pottery, they then try to pick up the pieces with their bare hands and then they come and find me, and they try and hand it to me, and then they have to wait with the glass in their hands while I put on my work gloves. It’s even better when they try to pick it up, cut themselves, stop trying to pick up the glass, and then proceed to drip blood up and down at least two aisles because they don’t need a bandage, “my wife got me some toilet paper” so not only does someone have to clean up the now bloody glass, but someone (me) also has to block off the aisles and clean up the blood. And during this, the customer is apologizing, and I tell them, “it’s okay, it happens all the time, though, in the future I’d like you to get an employee instead of trying to pick it up with your hands, thank you”

You would be surprised how often this happens, though, thankfully I’ve only had the one customer bleed on the floor like that.

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The original was posted on /r/talesfromretail by /u/SpikeTheCrazyCat on 2024-07-28 22:44:57+00:00.

So I work at a thrift store and the way that we price our items is by category, for example if you bought a jigsaw puzzle or a stand mixer at a regular store, they would most likely ring up as ‘jigsaw puzzle’ and ‘stand mixer’ respectively but at my store they would ring up as ‘toys’ and ‘kitchen’ instead. As a result, we get a lot of people switching tags from one item to another.

Now, we can’t explicitly say that the person that brought something with the wrong tag to the register is the one that did it, we say “I’m sorry, but the tag that is on this item is incorrect, the actual price is (amount)” or “we have to send it to the back to get a new tag” or “let me call someone to get you the correct price” I am a lead cashier, and am able to give a price to something on the spot, as long as the customer doesn’t mind it being non returnable.

So, there is this customer with a salad bowl with a wrong tag and the cashier doesn’t know the real price, the tag on it said 2.99. When I get up to the front I explain to the woman that the price is incorrect and that I know we don’t price our salad bowls for 2.99 unless they are plastic (hers was really nice and had a painting of a rooster on it) and that I could sell it to her for 4.99.

Well, she was not happy with me, and explained that there were tons of salad bowls back there that were this price, and that we are always doing this to her, that every time she comes in to buy something we change the price of something that she is buying. Which made me want to say to her that if we are always changing the price on stuff that you buy, maybe it’s because you always switch the tags(I didn’t actually say this, seems suspicious though, right?)

I just smiled at her and explained that we are not changing the price because of her, but because someone switched the tags on her item, and that the tag is incorrect, it’s just store policy, and that I could call for a manager if she wanted.

She said no, that it was the fact that we are changing the price even though we priced it at 2.99, and that she would have bought it if it was 2.99 or 12.99.

I explained to her again that we don’t price our salad bowls at 2.99 and that this was wrong, and that I was giving her a correct price based on our pricing range.

She ended up buying the bowl, and when I had time, I when to our kitchen aisle and looked at the prices on each of our salad bowls to look for our tons of 2.99 bowls. Every single salad bowl bigger or smaller than the one she bought was 6.99, and hers was the fanciest one, so I think that her 4.99 bowl was a great deal

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The original was posted on /r/talesfromretail by /u/chaoticsquid on 2024-07-28 09:43:47+00:00.

I work at a posh craft brewery shop in the UK. We serve our German beers (lager, weisbier, etc.) in a stein. These steins have 1cm of extra space at the top to allow for head, there is a clear mark on the side of the glass to denote a pint.

Frequently, spoiled customers will tell me to top up their pint, which would be an entirely valid request if there were 1cm of head in a normal glass, but I take great pleasure in letting them know I did an exact pour to the line. This may sound petty, but considering how precise our pours are compared to the average UK pub I feel it's actually petty of them to request such an insignificant difference, especially when there are other customers waiting.

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The original was posted on /r/talesfromretail by /u/wakeangel2001 on 2024-07-28 01:28:35+00:00.

This happened a couple weeks ago at my job (at a very popular jeans store.) A woman came in claiming she would have a fairly complicated return, since she was technically past the 30 day time limit, but she had a decent reason. When she received the shirt she had as a gift her arm was broken so she couldn't try it on, and had to wait for it to heal before she realized it didn't fit her, she was polite so the manager had worked out a compromise, she could either exchange it for another of the same item in the same size or receive a gift card for its current value. With everything set up she opened the bag the shirt was in and then realized the buttons said "Lee." This immediately raised flags because our store only carries Levi products, not Lee. Fortunately she noticed the mistake before she even handed the shirt to the manager and excused herself. You know, it's nice to have a customer realize they made a mistake and apologize without any drama.

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The original was posted on /r/talesfromretail by /u/Theeldritchwriter on 2024-07-23 00:03:59+00:00.

So this happened in the first hour of my shift. Guy got fuel at the pumps and came in to pay, wanted some Montego cigarettes as well, asked for “ A short pack of Montego”. We got multiple types, so I asked him in return if he wanted reds, lights, or menthol shorts. His response? Just marches on behind the counter to grab the pack himself, and when I try to tell to tell him he can’t come back behind the counter he did that “whatever” kind of motion. First red flag.

Regardless, I ring up his smokes, ask for an ID, he tries to rattle off a date instead and then gets super defensive when told he needs a physical ID “you’re the only one who cares me!” Like dude, I’m just doing my job, management says we require a physical ID, you need to provide a physical ID. So he went back to his car, brought back an ID.

It wasn’t his. It was so painfully obviously not his ID. Not unless he was secretly a 50 year old woman, that ID was not his. Now I tried to give him the benefit of the doubt, I’ve had people who keep family members IDs on them and grab them by accident when they come into the store, and this woman coulda been his grandma for all I knew, so I handed the card back to him, told him that I it looked like he handed me the wrong ID by mistake.

Nope he intended to use that ID. Insisted it should be fine because “you need an ID, well here’s an ID.” When I point blank told him I couldn’t use that ID unless the lady it belonged to was present, boy flipped out. Yelling about how I’m the only person in this whole town who requires an ID, how our store needs to hire better people, blah blah blah, just a bunch of whining about how I’m an awful person and how dare I. I kind of started tuning him out tbh. But he grabbed the pack of smokes threw them behind the counter, and yapped on about how he’s only getting the fuel. Okay, fine by me, I asked him which pump he was on, only served to get him yelling at me more because how far I ask confirmation over picking a random pump. Told him while he was paying that because of his behavior he wouldn’t be welcomed back in the store after this. Don’t think he heard me because he was still complaining about how I wouldn’t let him use some random lady’s ID.

I’ll probably see him again at some point this week, knowing my luck, so it’ll be interesting how a second encounter will go.

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The original was posted on /r/talesfromretail by /u/themonstrumologist on 2024-07-21 17:23:32+00:00.

I have a regular customer who comes in and tries to barter with me over vapes. He'll constantly ask if I can give him a discount, and just a few minutes ago he made me want to explode him with my mind.

He came in and asked to look at the $5/$10/$15 disposable vape grab boxes we keep behind the counter. They are three separate boxes, separately labeled $5, $10, and $15. I bring them out for him to look through and he starts talking about "every vape has different effects right?" and I just look at him and say "I mean, different flavors yeah, but it's all nicotine, so..." and he looks at me like I have three heads.

Then he starts moving the vapes between grab boxes based on his opinion of how much they should actually cost. I put them back behind the counter and will now have to deal with rearranging them based on their correct prices.

Finally I'm ringing him up, and he says he uses the store phone number for his rewards account. Ok, sure, whatever. I type in the store phone number and sure enough, there's an account attached to it. I tell him his total and he goes "What, no discount? Isn't that what we just talked about?"

I look at him again. "No...there's no discount on the grab box vapes."

He says he'll pay cash and then for some reason starts trying to mess with the iPad that's facing him and showing him his total (it's not interactive, literally just a screen that shows the items and total). I tell him it's not touchscreen.

"Yeah it is!"

And still, nothing happens on the iPad screen; it still displays his total. He gives up. Tells me he's going to get cash. And has not come back yet.

I hate it here, man.

Edit: Oh and I forgot to mention, just before he left the store, he searched through the trash can for discarded vapes.

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The original was posted on /r/talesfromretail by /u/ilovewettingmyplants on 2024-07-17 21:27:51+00:00.

As I was ringing up a customer, she gives me two coupons. Both coupons indicate that they can't be combined. So I suggest she save one for later use.

I have an optimistic, upbeat, friendly personality. I'm also pretty empathetic and I always try my best to deliver disappointing news in a good light.

She continues to press me about combining the coupons and I tell her that I understand her frustration, but I repeat that the coupons cannot be combined. I stayed calm and kind.

A few days later, my store manager asks to talk to me in the back. He starts off by telling me not to change who I am after we talk and giggled. Then he proceeds to tell me that I had a formal corporate complaint from a customer for "being too bubbly."

She said my interaction with her was insincere and therefore made her very uncomfortable. This customer made no mention of the request for coupon stacking.

Thankfully, my store manager was already aware of the initial incident. But he still had to file the report into my employee records since it came from corporate.

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The original was posted on /r/talesfromretail by /u/Conscious-Glass-409 on 2024-07-16 21:29:45+00:00.

I sell alcohol, and so it's my job to see I.D. if you look young. Well, a young female and her boyfriend come up to my register (she literally looked 14) and try to buy multiple bottles of liquor. I asked for some ID, and she goes "it's not for me, he's buying it". I said I still needed to see her ID, can't sell to you otherwise.

So she storms off all mad and leaves all the bottles there for me to put away. She comes back 30 minutes later with a picture of her ID on her phone. I said I need a physical ID I can't just see a picture. She rolls her eyes and storms off again. I honestly just laugh it off. Well her and her boyfriend and some other dude come back and start yelling at me about not serving them. "Why wouldn't you serve us?? You serve that white lady in front of us but not us???!!!" I said umm sorry she doesn't have her ID, can't serve you. Sorry. "well why you can't serve us? That's discrimination!" Hahahaha. I just smiled and said "you can leave now, bye!"

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The original was posted on /r/talesfromretail by /u/Moonrosedaisy on 2024-06-25 21:54:55+00:00.

Let me set the scene, a young woman still currently working as a cashier at a hardware store that primarily likes a color that is the same name as a fruit, been working for the company for over 5 years.

And on one particular day happens to have a family go through their line, this is a family of a middle-aged gentleman and a middle aged woman with their two children( One boy, one girl. )The girl looks about almost 7 years old and the boy looks about 5-6.

The cashier starts ringing up the items just as usual as they've been trained to do. And the gentleman decided to ask if the wooden trellis that he has that has literally a small chip out of it (Not even an inch) if He could get a discount on it, to appease the gentleman. The cashier offered 10% off because they have a lot more trellis if the gentleman would like to get a different one instead( because it is a very small chip,) the gentleman tries to haggle and tries to get 30% off, the cashier firm in their decision says 10%, The gentleman made a remark, that he would be able to get that 10% with military discount.

As this is continuing on this entire time, there's another associate just standing there watching because they are waiting to help load the three carts, as the cashier nears towards the end of the cart, and the gentleman tries to chat up the other associate that it's a shame that he can't get more discounts, that he has spent thousands and thousands of dollars that he should get more of a discount.

The cashier then resumes on scanning the rest of the three carts, during this time the little girl will go and decide that she will voice her opinion to her mother quite loudly, and say that the cashier was being rude and being mean because they were not allowing the gentleman to have the discount that they wanted.

Once the cashier was on the second cart, the mother then took the two children out of the store so that they would no longer continue to call the cashier mean, (The cashier has mentioned nothing about the child and the rudeness) the gentleman tried to have it where there was more items for discounts such as a broken bag of soil and two bags of rocks that have two tiny holes, The cashier says that for the soil bag that they could do half off since it is quite a big hole where the bag is almost ripped in half, but they only can do 20% on the bags of rocks. The gentleman again tried to argue for more of a discount, and the cashier had to explain that they could understand the discount of 50% off for the bag of soil because it was ripped open that if they were able to repair the bag with a piece of tape they would be charged at full price, she asked the gentleman if he would like her to get a piece of tape. He said no.

And finally right before the valiant cashier hits the total button. He attempts one more time to get more discounts, instead, the cashier hits the total button and lets them know what the total is. Once the customer after complaining a bit pays the cashier. The cashier Wishes them to have a nice day with a smile on their face. Once the three carts are rolled away, the cashier has a breath to wonder what the f****

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The original was posted on /r/talesfromretail by /u/Top_Rutabaga_5749 on 2024-07-15 00:01:57+00:00.

So today when I noticed it was a bit slow and I noticed that there wasn’t many customers so I decided it was a good time for me to go on a quick 30 minute break. As I was going to go clock out, I noticed this customer started to put her stuff down on a closed register so I kindly told her “Ma’am this register is closed, please step to the next one.” She almost immediately replied back with the nastiest tone and said “well there’s no closed sign, you guys really should make one” idk why but I was so annoyed when she said that today so I Iaughed and said “clearly there’s nobody working on the register. Have fun waiting.”

I don’t know what’s up with her since there was clearly 3 other registers open with little to no customers and 4 empty self checkout lanes. And whether or not I have a closed sign up, customers would still put their stuff on the register.

Disclaimer: that was not my register, I work as a front end so I’m not assigned to any register and I only hop on if it gets busy which it wasn’t today.

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The original was posted on /r/talesfromretail by /u/chillycrypt on 2024-07-13 00:55:45+00:00.

I was working on the cash register and had a few people in line waiting to be checked out. After finishing up with one customer, I call out my usual “I can help whoever’s next!” Well, the two ladies who were next in line weren’t paying attention, so I call out again. As they still didn’t notice and the allotted “awkward time” ran out, the woman behind them came up to me so I could ring her up. I finished her transaction and she went on her merry way. Now the two aforementioned customers finally noticed they had been next as I began my greeting “I can take you guys right here!” They were PISSED. One started yelling about how I helped someone else while they were next in line. They were just overall berating me for this while I stood quiet and confused.

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The original was posted on /r/talesfromretail by /u/JangiNangi on 2024-07-06 00:39:08+00:00.

I work at a small gaming store at a strip. Just this last week

• Grumpy grandma arrives looking for a game for her grandkid (maybe 5 or 6). Rudely asks for an older game, possibly 7-8 years old, unlikely to still be in print. I look it up in inventory, not available at our store, but a single copy is available at our other store 15 minutes away. She asks if I can bring it over, I confirm availability with the other store, and inform her that it'll take a couple of days, and there will be a nominal store transfer fee. This pisses her off and she wants it done for free, and done immediately while she waits. I tell her that won't be possible, and the best option is for her to make the 15 minute drive. Proceeds to swear how useless our shop is, and promises to leave bad reviews on Facebook, and leaves.
• Druggie walks in, with a clear intention of stealing something, and is loitering around where the more expensive merchandise is. I make myself busy between her and the door, and strike up a conversation. She's clearly annoyed that I'm there, and asks me to stop wasting her time. I keep on her, asking her questions about the item she's holding (it's a lighting fixture, I was asking her what kind of lighting setup she's going for). Once she realizes she isn't going to walk away unchallenged, she hurles the fixture at my coworker behind the counter, narrowly missing him, and runs away swearing at us. Luckily no one was hurt.
• Guy buys a new playstation. Easily the biggest sale of the day for us. I'm in the process of checking him out, he's making small talk with the other people in the store. Only, his small talk involves inappropriate language. As you can imagine, a gaming store is frequented by families with kids, and other parents are unhappy with this and avoid responding, or move their kids away. The guy takes offense to this, and gets more aggressive, making some really inappropriate comments to a group of young girls. Gets told off by a dad, and proceeds to pick a fight with him. At this time, his lady friend who was having a smoke outside sees the commotion, comes in, tells him off and drags him away.