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The original was posted on /r/talesfromretail by /u/Megamatt215 on 2024-08-14 14:54:54+00:00.
I work in a gas station. Because most of what we sell outside of gas is cigarettes, lotto, and beer, we take IDing people very seriously. If you come in as part of a group, I need to ID everyone in the group. It doesn't matter whose paying for them, or if you were "just carrying them", and, important for this story, if we think you're buying them for someone else, we can't sell to you or anyone with you. It's all or nothing. You can't just send your teenage friends to the car while you buy the beer or ask for only "your" things.
On this day, we were out of a specific type of cigarettes. I'm not sure if brand names are allowed in this sub, so let's just call them "Red Shorts". We had Red 100s, so if someone asked for the shorts, I offered those as a replacement.
So, this man walks in with his friend and asks for Red Shorts and a second kind of cigarettes. I inform him that we were out of the Shorts, but we had the 100s. He tells me to hold on and gets out his phone. He makes a call and says "yeah, they're out of them. What do you want instead?" I tell him "Hey, I can't sell those to you because you're obviously buying them for the guy you're talking to on the phone." Keep in mind he did not walk away from the counter at any point. He is doing all of this in front of me.
"I'm not on the phone", he says with the phone still to his ear. I just put the cigarettes back behind the counter and repeat myself. His friend comes up and tries to get the same kind, insisting they were for him. No, can't do that. Your idiot friend screwed it up for you. This goes back and forth for several minutes, with them denying there being a phone call, to insisting that the cigarettes are for them, to just asking if they could just get the other kind.
While this is happening, my coworker was doing the nightly bathroom cleanings, and, unsurprisingly, she could hear these idiots from the bathroom. She comes out and tells them that they have no right to yell at me like that. They start yelling at her, insisting that it was my fault. I had had enough and told them that they were the ones making a fuss loud enough to be heard in the bathrooms, and they had 10 seconds to get out of the store before I hit the panic button. They got the message and left.