Ask Lemmy

This is probably in response to the thread here.

I know I said something that may be taken this way, and I stand by it so I'll repeat it here:

There was something in retail I learned. There are people who will come in on sale days, and they will demand perfect customer service, and demand the lowest prices, and ask for more sales and bring coupons, all while talking about how they spend so much money there and that they’re so loyal. Then they’ll leave and you’ll never see them again

You can spend time and effort with them, the ones who only care about the cheapest place, or you can spend time with the customers who are actually there regularly. The ones who get to know your names, who are loyal, or enjoy a sale sure but also will be there even when there isn’t one.

I don’t want to attract users simply because reddit bad, and cater our experience for people who can’t bother to learn just the basic tenant of the fediverse. I want to cater our experiences for those who are here daily, and the ones who are genuinely interested. It’s the longer slower approach, but we’ll stay more true to our goals

I'm not afraid of saying that yes, that is my opinion. I've helped a lot of people migrate here away from Reddit, and I also hold the opinion that sign up is a bit daunting for users - but it's not impossible and it's gotten much easier than it was even just a few years ago.

What I see more often from people dipping their toes into the fediverse is constant complaining and whining. I've been through... 5-6 waves of new reddimigrants, and each time there are a quiet majority who pick up the fediverse and start running with it, and I've chatted with a good many of them. However, there's also a major chunk of people who immediately start complaining. There isn't feature parity, it's more confusing, it's less stable, why can't it do video - all of which have been answered a thousand times and are constantly improving.

To me it's exactly like the people shopping for sales. They come in, demand the absolute best service, complain that their niche communities aren't thriving, and refuse to even stick around for a week to see what it's like. If they aren't willing to even do the bare minimum of finding out "What is an instance?" then they're not going to stick around when we tell them that none of us can afford to host video, or that we will never have stability like Reddit, or this, or that. So I say let them leave. We came here to the fediverse because we want to build something different, and we know there are shortcomings that come with it.

If people want to join earnestly and help us build something here, curate small communities that we can be proud of, then I welcome them with open arms. If they can't even bother to read the first two sentences on the joinlemmy page, well, you make your own success there.