this post was submitted on 27 Feb 2025
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157
Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agents (www.bloomberg.com)
submitted 1 day ago by [email protected] to c/[email protected]
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Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents

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[–] [email protected] 8 points 21 hours ago (1 children)

My Filipino wife, with a strong but perfectly clear accent, gets called Indian all the time and they ask for someone American.

[–] [email protected] 1 points 3 hours ago* (last edited 3 hours ago)

Racists will be racists. I've been called anything ranging from Indian to French. One especially racist guy got very angry that I didn't get offended at him making fun of my pencil mustache.

For context, I'm Mexican. You'd think people who legitimately believe their country is being taken over by Mexicans would have heard enough of us to at least recognize the accent.