this post was submitted on 03 Mar 2025
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United States | News & Politics
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I used to work for a health insurance company in the appeals dept. I would find obvious payment errors and route the appeal off to another dept. for correction; and it would just sit there. Eventually, my boss started putting pressure on me to close out the appeal even though the error hadn't been fixed because the open appeals were making our numbers look bad. I didn't do this, so one day I was just reassigned. The appeals processing assignment was handed off to one of my coworkers who had no problem just closing them out whether they had been resolved or not.