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VPN firm says it didn’t know customers had lifetime subscriptions, cancels them (arstechnica.com)

submitted 1 month ago by [email protected] to c/[email protected]

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The new owners of VPN provider VPNSecure have drawn ire after canceling lifetime subscriptions. The owners told customers that they didn’t know about the lifetime subscriptions when they bought VPNSecure, and they cannot honor the purchases.

In March, complaints started appearing online about lifetime subscriptions to VPNSecure no longer working.

The first public response Ars Technica found came on April 28, when lifetime subscription holders reported receiving an email from the VPN provider saying:

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[–] [email protected] 2 points 1 month ago (2 children)

Huh, didn't know that, "I didn't know." is a valid way to be excused from legal accountability.

[–] [email protected] 2 points 1 month ago* (last edited 1 month ago)

If the cops show up, and you write a sworn statement saying, "Yeah, I shot him! He pissed me off, what was I supposed to do?", your lawyer's not going to be happy with you and it's not going to make your case go better.

Not doing that doesn't mean you're a free man, they might have other ways to prove it, but certainly going out of your way to put in writing exactly what you did wrong and why is just going out of your way to make your opposition's task a whole lot easier and more successful.

Edit: Simpler explanation