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VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI (techcrunch.com)

submitted 5 days ago by [email protected] to c/[email protected]

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[–] [email protected] 1 points 4 days ago* (last edited 4 days ago)

I’m mad that there used to be someone knowledgeable and empowered to help when you called your utility company, and they were outsourced to a call center where people generally can’t help and wouldn’t know how. Where they are tied to simple scripts and generally can’t answer anything else.

Call centers already are the enshittification of phone support. Voice menus is are the enshittification of call centers. Corps focus on ever cheaper without remembering there are customers trying to get help.

Will ai turn this trend around? It’s possible. Or is it just a cheaper way to make the experience yet worse while also getting rid of thousands of of low end jobs?