this post was submitted on 29 Jun 2025
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Making someone's minimum paid job worse by acting entitled to a 5 star service is not decline of the customer service. Treating people with respect is a two way street.
What are you on about companies using employees as shield and not resolving issues. They often always side with the customer and that's why a karen looks for a manager and the magical corporate number. The only thing companies have scrimped on are paying livable wages while expecting employees to go above and beyond or lose their jobs.
Of course companies have made it harder on service staff. Esp cust service. They are often NOT enabled to do anything other than repeat the issue back and apologise. My beef is not with them.
My beef is with companies making it harder to get in contact. Making the process of a getting a resolution long winded and obtuse. Putting people on a phone line/chat with little authorisation to resolve something.
There has absolutely been a rise of this.