this post was submitted on 03 Jul 2025
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Fediverse

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Should Lemmy add a Modmail feature similar to Reddit's? (lemmy.world)
submitted 3 days ago by [email protected] to c/[email protected]
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On Reddit, Subreddits have a "Modmail" feature that allows users to message all subreddit moderators at once, and moderators can respond collaboratively.

Should Lemmy consider potentially implement something similar, for Communities?

Even a basic version — like leveraging the already existing DM feature to have a Group DM that automatically includes all moderators and the user who sent the message — could help improve communication between users and community mod teams.

This could just use Lemmy's existing DM system but adapted for group messages tied to the mod team of a specific community.

Later on, if this proves to be successful, it could potentially be tweaked even further, and have support for Modchat, via the same Group DM as the potential Modmail.

Community Modmail System (Group DM for Mods + User) - GitHub Issue

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[–] [email protected] 1 points 2 days ago (1 children)

When I was a Reddit mod, the only use of that feature was for people we'd banned to send us abusive messages. Or ask why their spam was deleted.

[–] [email protected] 2 points 2 days ago

I've had situations where it was useful, and managed to get unbanned (I was apparently talking about the Fediverse too much)