A Boring Dystopia

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Roku TV bricked until agreeing to new terms of service (mander.xyz)

submitted 11 months ago by [email protected] to c/[email protected]

25 comments fedilink hide all child comments

cross-posted from: https://programming.dev/post/10891020

See title - very frustrating. There is no way to continue to use the TV without agreeing to the terms. I couldn't use different inputs, or even go to settings from the home screen and disconnect from the internet to disable their services. If I don't agree to their terms, then I don't get access to their new products. That sucks, but fine - I don't use their services except for the TV itself, and honestly, I'd rather by a dumb TV with a streaming box anyway, but I can't find those anymore.

Anyway, the new terms are about waiving your right to a class action lawsuit. It's weird to me because I'd never considered filing a class action lawsuit against Roku until this. They shouldn't be able to hold my physical device hostage until I agree to new terms that I didn't agree at the time of purchase or initial setup.

I wish Roku TVs weren't cheap walmart brand sh*t. Someone with some actual money might sue them and sort this out...

EDIT: Shout out to @[email protected] for recommending the brand "Sceptre" when buying my next (dumb) TV.

EDIT2: Shout out to @[email protected] for recommending LG smart TVs as a dumb-TV stand in. They apparently do require an agreement at startup, which is certainly NOT ideal, but the setup can be completed without an internet connection and it remembers input selection on powerup. So, once you have it setup, you're good to rock and roll.

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[–] [email protected] 38 points 11 months ago (3 children)

Rather than a TV, I just have a Roku box that I plug into my TV, and it had the same issue. I started it up today and was met with a box that said something like, 'By clicking this, you agree to the updated terms' -- and there's no option to VIEW the terms, the users simply must agree to them or they can't use the box. I wish I had a small child to click through this junk for me (without me knowing or seeing it) because it seems unreasonable pay good money for a 'thing' and then have the maker arbitrarily and unilaterally pull a Darth Vader, "I am altering the deal. Pray I do not alter it any further."

Maybe we should get congress to require companies to fully reimburse consumers for this tactic.

[–] [email protected] 16 points 11 months ago

Yeah, I wonder how any court would enforce such terms? Sucks we can't have nice things.

[–] [email protected] 8 points 11 months ago

Mine allowed me to view the terms but it was agree or nothing.

[–] [email protected] 4 points 11 months ago (1 children)

The * button shows the terms.

You can opt out by mailing Roku General Counsel a written letter.

[–] [email protected] 1 points 11 months ago

I do not remember seeing that option, so I don't know if I missed it or if they added that later. It is good to know there is a way to see it, though.