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Refunded incorrect amount on return (www.reddit.com)

submitted 10 months ago by [email protected] to c/[email protected]

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I made a return with multiple items included, but received 20% of the refund amount I was told I’d be getting. They are claiming all of the items were not sent, but they were all included in the same package. Has this ever happened to anyone? If so, what was the resolution? I’m getting a little nervous this is gone on a few days without them figuring out what happened to the missing items on their end.

Edit: I was able to get this sorted out because I showed them a copy of the USPS receipt detailing the tracking info & the weight of the package I sent back which was over 4lbs and there was no way 2 metal vent tee shirts were over 4lbs. This was enough for them to settle this matter and make me whole, apparently. So take my advice, save every receipt you have that involves Lululemon.

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[–] [email protected] 1 points 10 months ago

It’s been raised to support resolution which has been an awful process so far. I can’t reach out to them on the phone. It has to be via email or they call me and I have to hope I can take the call at the time. It’s a difference of $600 so I’m getting a little stressed and annoyed

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