this post was submitted on 28 Mar 2024
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I made a return with multiple items included, but received 20% of the refund amount I was told I’d be getting. They are claiming all of the items were not sent, but they were all included in the same package. Has this ever happened to anyone? If so, what was the resolution? I’m getting a little nervous this is gone on a few days without them figuring out what happened to the missing items on their end.

Edit: I was able to get this sorted out because I showed them a copy of the USPS receipt detailing the tracking info & the weight of the package I sent back which was over 4lbs and there was no way 2 metal vent tee shirts were over 4lbs. This was enough for them to settle this matter and make me whole, apparently. So take my advice, save every receipt you have that involves Lululemon.

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[–] [email protected] 1 points 10 months ago (1 children)

Did your return contain multiple items but that were from different orders?

id:kwwj1f5

[–] [email protected] 1 points 10 months ago (1 children)
[–] [email protected] 1 points 10 months ago (1 children)

Different orders need to be sent back individually. They all correspond to different order numbers.

id:kwy8u6m

[–] [email protected] 1 points 10 months ago

This was all worked out and specified in the return authorization form. I was emailed and included inside the package. It outlines which SKUs correspond to which order. That’s how I was instructed to Mail package back one package all of the items with that return authorization form.

id:kwyvjr7

[–] [email protected] 1 points 10 months ago (1 children)

Try talking to a different person.

[–] [email protected] 1 points 10 months ago

It’s been raised to support resolution which has been an awful process so far. I can’t reach out to them on the phone. It has to be via email or they call me and I have to hope I can take the call at the time. It’s a difference of $600 so I’m getting a little stressed and annoyed

[–] [email protected] 1 points 10 months ago (3 children)

Resolutions is horrible. I had someone use my card for thousands worth of purchases. They won’t share any information about the order with me: what was ordered, tracking, etc. and they won’t issue any kind of refund. They are truly the worst people alive.

[–] [email protected] 1 points 10 months ago

Worst ppl alive is a stretch lol

[–] [email protected] 1 points 10 months ago

You should probably just contact your bank??

[–] [email protected] 1 points 10 months ago

They also took WEEKS for even a basic reply. They do this crap intentionally.

[–] [email protected] 1 points 10 months ago

Original post id: t3_1bpihic: on reddit by /u/ReversePettlngZoo

[–] [email protected] 1 points 10 months ago (1 children)

Did your return contain multiple items but that were from different orders? id:kwwj1f5

[–] [email protected] 1 points 10 months ago (1 children)
[–] [email protected] 1 points 10 months ago (1 children)

Different orders need to be sent back individually. They all correspond to different order numbers. id:kwy8u6m

[–] [email protected] 1 points 10 months ago

This was all worked out and specified in the return authorization form. I was emailed and included inside the package. It outlines which SKUs correspond to which order. That’s how I was instructed to Mail package back one package all of the items with that return authorization form. id:kwyvjr7

[–] [email protected] 1 points 10 months ago (1 children)

Did your return contain multiple items but that were from different orders?

[–] [email protected] 1 points 10 months ago
[–] [email protected] 1 points 10 months ago (1 children)

Different orders need to be sent back individually. They all correspond to different order numbers.

[–] [email protected] 1 points 10 months ago

This was all worked out and specified in the return authorization form. I was emailed and included inside the package. It outlines which SKUs correspond to which order. That’s how I was instructed to Mail package back one package all of the items with that return authorization form.

load more comments (-1 replies)
[–] [email protected] 1 points 10 months ago (3 children)

Resolutions is horrible. I had someone use my card for thousands worth of purchases. They won’t share any information about the order with me: what was ordered, tracking, etc. and they won’t issue any kind of refund. They are truly the worst people alive. id:kwwhsje

[–] [email protected] 1 points 10 months ago

Worst ppl alive is a stretch lol id:kwyf9t0

[–] [email protected] 1 points 10 months ago

They also took WEEKS for even a basic reply. They do this crap intentionally. id:kwwhujr

[–] [email protected] 1 points 10 months ago (1 children)

You should probably just contact your bank?? id:kwz86le

[–] [email protected] 1 points 10 months ago

I did, but the bank also asks that you contact merchants prior to/in conjunction with disputes.

id:kx2z6no

[–] [email protected] 1 points 10 months ago (1 children)

Try talking to a different person. id:kww4kw9

[–] [email protected] 1 points 10 months ago

It’s been raised to support resolution which has been an awful process so far. I can’t reach out to them on the phone. It has to be via email or they call me and I have to hope I can take the call at the time. It’s a difference of $600 so I’m getting a little stressed and annoyed id:kww56b8

[–] [email protected] 1 points 10 months ago (3 children)

Resolutions is horrible. I had someone use my card for thousands worth of purchases. They won’t share any information about the order with me: what was ordered, tracking, etc. and they won’t issue any kind of refund. They are truly the worst people alive.

id:kwwhsje

[–] [email protected] 1 points 10 months ago

You should probably just contact your bank??

id:kwz86le

[–] [email protected] 1 points 10 months ago

They also took WEEKS for even a basic reply. They do this crap intentionally.

id:kwwhujr

[–] [email protected] 1 points 10 months ago

Worst ppl alive is a stretch lol

id:kwyf9t0

[–] [email protected] 1 points 10 months ago (1 children)

Try talking to a different person.

id:kww4kw9

[–] [email protected] 1 points 10 months ago

It’s been raised to support resolution which has been an awful process so far. I can’t reach out to them on the phone. It has to be via email or they call me and I have to hope I can take the call at the time. It’s a difference of $600 so I’m getting a little stressed and annoyed

id:kww56b8