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Frustration abounds as public service health plan gets switched to Canada Life | CBC News (www.cbc.ca)

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On Canada Day, the country's largest health-care plan switched providers to Canada Life from Sun Life, transferring 1.7 million federal public servants, retirees and their dependents. Many say the transition has been anything but smooth.

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[–] Newname_olduser 2 points 2 years ago

Yup! It sucks horribly. Sun Life was bad, Canada Life is worse. Your dental claims are now reviewed and denied or accepted by one of THEIR dentists. I am told that a patch job on my tooth is sufficient, even though the dentist laughed and said it won't last but a couple of months. My dentist provided pictures, and files to support a root canal which is definitely needed (the patch keeps the tooth together, but it's constantly painful chewing) ; Canada Life denied it because their dentist "didn't think it was necessary". Canada Life is CANCER! Now my wife's drugs are not covered even though she's listed as a dependent on the drug plan. Also, I can't contact them because they shut down their phone lines due to "volume".