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The original was posted on /r/talesfromretail by /u/SurfaceSavant on 2024-05-03 23:10:55.
Long ago I did in home sales. I'd already had a long day in a very long week and my patience was pretty short. Fortunately I worked for a small family owned business so I was not too concerned with catching flack. I arrived at a customers house to inspect the jobsite and then try to sell the customer on my service. I was barely in the door when she starts trying to tell me how to do the service that I was quoting her. Keep in mind that this was a highly unique process that most people still have never heard of.
I made several attempts to explain why I would need to do something a certain way and she kept cutting me off and talking over me. All the while I was thinking about all of the work that I still had to complete that week. Finally I hit the breaking point.
Practically shouting I said, "Ma'am, I do not need your business and I do not need your attitude! You asked me to come here to quote you a service. If you want me to give you the quote then be quiet and let me explain how I have to do this. If not, then I am leaving now!"
I was fully expecting to be kick out of the house. But she calmed down instantly and let me proceed with my usual estimating. She booked the service and I even upsold the job. I'm not saying that this was a good idea, but sometimes it is worth showing that you have a backbone.