It is now at the point where we need to ask how they plan on handling complaints and problems. And if the answer is not correct, go somewhere else. Up till now this was never something we needed to worry about
this post was submitted on 10 Jul 2024
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AI can only give you the options it was programmed to give. A Human is able to actually think and find a solution or direct you to a solution. Your options are less with AI for customer service. AI works best for applications that it is tailored for. But expecting it to "think" like Humans do is so far off. AI is being fed so much biased information and that is not "thinking" or learning.
it can give you other options too.
I went through a phase of making the ai robot agree with me that it was the "email flange" that was causing my issue before transferring me to an operator.
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(3 replies)
Ooh, there's a fun question:
Would you rather:
An AI handle customer service, or
An overseas call center handle customer service
?
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They also hate the idea of phone trees. Companies don't care unless we make them not care.
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The only good thing about is that, with most companies, if you need a refund for something under $10, it generally just gives you the refund and sets you off on your merry way.
If AI is better than the existing voice-prompt systems, then I'll take it, but I doubt it will be.
But to be fair, most AIs surveyed thought it was great!
In other news, the sky is blue
could have told you this considering they also hated the days of "press or say your issue now".