Fair point but no one wants to deal with my incessant whining, and you couldn't pay me enough to deal with it. Sometimes a scratching post is what the cat needs.
this post was submitted on 10 Jul 2024
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Uber drivers are unphased by this.
Anyone who ever tried to solve any problem and gets stupid responses on ai chat instead of making it easy to reach a real person that can solve it in seconds knows the pain.
Automated customer service is fine as long as your customers are also automated.
Y'all do understand that customer service is not there for the "service" part ;)
Indian customer service are already like a lower quality AI service 🤭
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Real people are always going to be superior when HELPING people.
An exceptionally well trained AI customer service has the potential to be amazing.
I only call or try to chat/email with customer service if something has gone way wrong - like outside the typical customer service capability of assistance.
If an AI can realize that my problem is human worthy and escalate it faster, that would save me time in the chat queue talking with someone who barely knows my native language.
Alas, AIs will be poorly trained, so the bad-english CS reps will still be right behind the AI interface waiting for me.
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Give it a few years of us shoving this down their throat and they'll be stockholm syndromed into loving it!
-- Large Corporate CEOs, probably
Honestly, I've used some pretty decent AI chatbots. They can help you with basic questions and contact you with a human for things that require it or if you ask for it. Chatbots that don't let you talk to a human on the other hand, those are awful.