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The original was posted on /r/talesfromretail by /u/Naturegirl516 on 2024-10-27 04:26:14+00:00.
Apologies this is kinda long cuz there's a lot to tell... I've worked at a grocery store for about 2 years now. My first bad customer experience was a couple weeks after I started working there. Basically a lady refused to show me her ID for the alcohol she was buying. She said she was "3x my age" (which would've made her like 66, so she was probably underestimating how old I was ๐), and told me that she wanted a manager to bypass the ID check. (Btw it's TN, no matter your age we HAVE to check ID.) I was panicked and didn't know what to do so I talked to one of my friends who was a manager, and she told the lady that we needed ID. I had a pretty long line of people behind her, so she paid for her order and my friend said they could help her at customer service when she came back (She went out to her car to get her ID). So I continued with the next customer and a couple minutes later, the lady came back in trying to show me her ID when I was in the middle of helping another customer. My coworker was trying to get her to come to customer service for assistance, but the lady just blew up at us and said "Oh nevermind! I guess they don't want our business! We'll take our business somewhere else!" (She was talking to her husband). My coworker and I were just kinda shocked and went on with our day. I was still pretty shaken up from the whole interaction. The customer I was taking care of during the whole blow up, was very kind to me and told me that lady was over the top and told me to ignore her. Later in my shift I was telling another customer about the interaction cuz I was still shaken up about it, and she opened the fancy chocolate she had just bought and gave me one. ๐ฅน Always so lovely when you find the compassionate customers ๐