this post was submitted on 04 Dec 2024
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TalesFromRetail

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A place to exchange stories about your daily experiences in brick & mortar retail.

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The original was posted on /r/talesfromretail by /u/amiraasommers on 2024-12-04 03:53:37+00:00.


I work in a retail store that sells home goods, and I had a pretty amusing interaction with a customer the other day. A gentleman came in, looking for a specific brand of toaster. We’ve had some issues with stocking lately, and I knew right away we were out of that brand. I double-checked the inventory system, just in case, and sure enough, it was out of stock.

I politely explained this to the customer, and he seemed a bit disappointed but didn’t make a big deal about it. I offered to check if any other locations had it in stock or suggest some similar models, and that’s when he got a little confused.

He stared at me for a few moments and said, “So if it’s not here, can you just make more toasters?” I had to stop myself from laughing, and I explained that toasters, like most items, are ordered from suppliers, and we can’t just "make more" on demand.

He thought about it for a second and said, “So, I can’t just ask for a toaster from the back?” I calmly explained, “No, unfortunately, there’s no magical toaster stash back there.” At that point, he chuckled and said, “Alright, I guess I’ll just wait until you get more.”

It was such a funny moment, and honestly, it made my day a little easier. You just can’t help but smile when people ask such innocent questions in retail.

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