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The original was posted on /r/linustechtips by /u/squamigeralover on 2025-01-21 15:56:01+00:00.
I have been a user of the LTT backpack for over half a year now, and it’s been great. The bag itself, while on the pricey side, has been worth it for my daily needs, and I was sent the new carabiner zipper pulls to install free of charge as promised.
While opening one of the zippers to replace the pull, however, the loop part snapped completely off, since I guess they aren’t made to last more than one closing and opening anyway. I’m sure it’s an anomaly as the three other zipper pull installations went just fine.
I contacted support, and within a couple days an order for a brand new backpack was made free of charge! All other zippers work as intended, so now I have two backpacks to my name! They didn’t ask to have my old backpack shipped to them, they didn’t tell me to try any fixes for the broken zipper, and didn’t even charge shipping, such great and prompt support all around.