this post was submitted on 23 Jan 2025
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71
Bambu Lab's reply to my complaint (lemmy.world)
submitted 1 week ago by [email protected] to c/[email protected]
18 comments fedilink hide all child comments
 

I thought this may be interesting for some of you. I filed a ticket with BBL to let them know I disapprove of the coming firmware auth changes. Today I finally got a reply, but it's just a lame ass copypasta, basically retelling what the update on their blog already stated, ie. "there will be developer mode and people are lying about the implications" (paraphrased tl;dr)

Dear Customer,

Thank you for reaching out to us regarding the recent Firmware Authorization changes. Due to the overwhelming number of requests we've received on this topic, we've created this unified response to address your concerns.

We've recently published a detailed blog post explaining the updates introduced by this firmware. We’ve made the decision to implement an optional Developer Mode feature(under an updated LAN Mode), to provide advanced users with more control and flexibility. The developer mode will be released later.

To explain: When LAN developer mode is enabled by the user, the printer will retain the necessary interfaces, including MQTT channel, live stream, and FTP, to support third-party integrations that rely on LAN mode. Please note that Bambu Lab cannot guarantee full compatibility or provide customer support for this mode.

Additionally, we hope to clarify that online claims such as remote disabling of printers, mandatory subscriptions, or unauthorized monitoring of printed files are completely false. For details please kindly refer to the blog post.

At present, the Firmware Authorization update is available in Open Beta exclusively for the X1 series. Participation in the beta program is entirely optional, allowing you to explore and provide feedback on the new features. Alternatively, you can continue using your current firmware.

Please feel free to reach out if you still have questions or need further clarification after reading this. We'll do our best to assist you.

Best regards, Bambu Lab Customer Support

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[–] [email protected] 3 points 5 days ago* (last edited 5 days ago) (1 children)

I have been thinking hard about buying an x1, and nearly did on Black Friday. No way I'm buying one now!

[–] [email protected] 1 points 4 days ago (1 children)

yeah, i succumbed to the impulse this bf after long consideration. even though i was always skeptical of bambu. rookie mistake.

the machine is awesome though, don't get me wrong

[–] [email protected] 1 points 4 days ago

Oh for sure. The hardware and software are both amazing. This new bullshit is the only problem. I have friends who have the printer and aren't worried about this because they always use it in the mode that Bambu is forcing on people. But that's not the only workflow.

They're probably trying to build a 3D printing platform that they control. They probably have ambitions of having authorized third party devices that connect to their printers, like Made for iOS (MFI). If so, they're doing it wrong.

[–] [email protected] 1 points 6 days ago (1 children)

Does anyone have the link to the blog post?

[–] [email protected] 1 points 4 days ago

i'm guessing you're asking about this one?

[–] [email protected] 52 points 1 week ago* (last edited 1 week ago) (3 children)

we hope to clarify that online claims such as remote disabling of printers, mandatory subscriptions, or unauthorized monitoring of printed files are completely false

Then why call home for permission at all?

I figured this company was sketchy when their first few printers had some unusual cloud dependencies. Looks like I did the right thing avoiding them for it

[–] [email protected] 30 points 1 week ago* (last edited 1 week ago) (2 children)

Notice the weasel words too: "mandatory" subscriptions, "unauthorized" monitoring of prints.

Sure sounds like a system where they can lock a ton of functionality behind an "optional" subscription, and where they will force you to "authorize" monitoring of prints with a TOS change in order to use your printer at all.

[–] [email protected] 7 points 1 week ago

Lawyer brain detected

[–] [email protected] -2 points 1 week ago (1 children)

I'm not defending them here but those are phrases people are throwing around online as speculation.

[–] [email protected] 25 points 1 week ago (1 children)

While the progress towards making printers user friendly is impressive, I don't think I've ever seen a company whose mandate and path was clearer than Bambu's.

From the beginning, they've hemmed and hawed about contributing their source code changes required by the licenses of software they're using, and they have built in the infrastructure that would allow them to "flip switches" to lock users out of functionality when they decide it's a plausible market strategy (e.g. default cloud connections, tightly integrated website/repository, and RFID "identification" readers with non-generic codes), all while taking VC, charging a premium, and presenting a customer-facing image that emphasizes their similarity to vendors in more mature and locked-down segments. They're not a walled garden right now, but many those foundations look really solid, LOL.

I'm not immune to taking the path of least resistance. I have an iPhone, my Xitter account is the only one I've actually deactivated, and I use a couple of Windows-only commercial software packages, but I do flatter myself to think I'm clear-eyed about what I'm giving up. Bambu has always been "Enshittification-ready."

[–] [email protected] 14 points 1 week ago

Ye, if I see something "enshittification ready" I avoid it like it's already "shit". Because that effort wasn't made to not be used at some point

[–] [email protected] 13 points 1 week ago (2 children)

I figured this company was sketchy when their first few printers had some unusual cloud dependencies.

So this was coming from the start...

[–] [email protected] 10 points 1 week ago

I suspected so, and unfortunately I was right

[–] [email protected] 9 points 1 week ago

Yeah the writing was on the wall but people didn't care cos convenience. Hopefully they have provided enough competitive pressure to more open manufacturers to pick up their game.

[–] [email protected] 38 points 1 week ago

Thanks for sharing. It's a lot of words to say nothing at all, and just confirms that they don't give a shit about your concerns.

[–] [email protected] 24 points 1 week ago (1 children)

We received the same reply today - which is somewhat funny because we send them a legally binding deadline (as part of a legal statement) - and as they confirmed the receival it is now somewhat valid and may lead to a cease and desist order later.

We will see how this turns out.

Maybe, just maybe, it's a bad idea to let AI and cheap customer service agents without proper protocols answer letters and mails written in a foreign language(as EU Bambu Lab is situated in Germany the letter was in German) that very obvious knows their way around the law. In normal companies these letters get escalated to legal.

Well.... Not here....

[–] [email protected] 4 points 6 days ago (1 children)

This is beautiful. Please keep us updated on how this turns out.

[–] [email protected] 3 points 6 days ago

Annnnnd it seems like have been banned from BambuLab Forum. I can read there,but not post any new content nor can I edit old posts.