this post was submitted on 17 Jun 2023
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What are you using for team documentation? (lemmy.one)
submitted 2 years ago by [email protected] to c/[email protected]
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Hi, all!

For those of you who work in organizations that do decent documentation, what are you using?

We currently just have a bunch of word docs in a SharePoint document library. I've previously used dedicated solutions for this such as Bookstack and Confluence. The company is very anti-Atlassian, so Confluence is out.

Just want to see what y'all are using as I search for a better solution.

Thanks!

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[–] [email protected] 2 points 2 years ago (1 children)

I recently migrated all our various Excel and Word documents from Sharepoint into a self-hosted Bookstack instance. I love it.

I have one shelf for stuff like SOP, contracts, etc, and another for customer documentation.

[–] [email protected] 1 points 2 years ago

Thanks for sharing! I'm very tempted to give Bookstack a go.

[–] [email protected] 2 points 2 years ago (2 children)

Not using it, but Bookstack looked real nice for a documentation site.

We're using a different wiki at the moment for it.

[–] [email protected] 1 points 2 years ago

I had Bookstack at a previous org and really liked it, just nobody cared about it.

[–] [email protected] 1 points 2 years ago

We’ve been migrating a lot of documentation into Bookstack this year, and like it a lot so far.

[–] [email protected] 1 points 2 years ago (1 children)

Documentation? What's that?

[–] [email protected] 1 points 2 years ago

Haha that would be most the people on our team's response for sure.

[–] [email protected] 1 points 2 years ago (1 children)

ITGlue has been working out well for us.

[–] [email protected] 1 points 2 years ago

I love the look of ITGlue and one member of our team used it at several other orgs and loved it. It just seems pretty overkill with all the features since we have other platforms that handle the passwords/secrets/assets/etc. I do like the look of it though, and am considering it.

[–] [email protected] 0 points 2 years ago (1 children)

Currently Confluence. We do have a split documentation policy, where long-lived and broadly communicated information should be on M365 (SharePoint and affiliated services) whereas more technical or short-lived (project) documentation is on Confluence.

But even certain broad-use information is showing up on Confluence more and more given it's easier use (wiki and plugins like the draw.io support).

[–] [email protected] 1 points 2 years ago

Cool, thanks for sharing! Yeah I think it would be hard to convince anyone to use anything but SharePoint but I'm just formating options. Definitely want as little friction but with decent structure as possible to encourage active use of it.

[–] [email protected] 0 points 2 years ago (1 children)

We use outline. Its a small startup with a solid product, and the devs are super responsive.

[–] [email protected] 1 points 2 years ago

This looks pretty interesting! Will definitely check it out, thanks.

[–] [email protected] 0 points 2 years ago (1 children)

Documents, procedures, and manuals in Dropbox. Notes, reports, and to do lists in OneNote

[–] [email protected] 1 points 2 years ago

Thanks for sharing!

[–] [email protected] 0 points 2 years ago (1 children)

We use WikiJs for documentation and user guides

[–] [email protected] 1 points 2 years ago (1 children)

I recently spun up an instance of Wikijs at work and have been loving it.

[–] [email protected] 1 points 2 years ago

I had to get used to it a little bit but I love it now as well. Especially nice thing is that you can connect it to a ldap server for accounts :)