Well thats' ridiculous. In what world are those the only two options? Number one, two forms of ID are standard banking practices. Obviously if you don't feel comfortable accepting one you are taught to ask for another.
You are also given free discresion to deny processing transactions (so long as you submitted some kind of AML/ security report) to our compliance department. You dont discuss these with clients, you are taught to make up an excuse or be vague and deny the processing. Common practice for bad checks. These cases are always handled by a dedicated AML/ compliance office of the institution.
Unless you are actively being robbed branch employees are not suppose to be calling the police. This is standard across all large banks.
SOURCE: 15 years across a variety of banks in branch/trust/ and estate compliance.
Use critical thinking. No you don't cycle down a list. You say "hey I think your passport might have an extra letter r in it, you have another credit card, medical card, etc. I can take a look at?"
If anyone with a brain really thinks it's a forged passport they would skip straight to the whole "denying the transaction" part and reporting it through the banks reporting system.
This whole thread is a mind fuck of really dumb opinions. The cops just should not have been called.