Japanese people tend to make a big deal out of the “human touch,” especially when it comes to service, so I can see how companies aren’t jumping on to the hype. We’re also pretty slow to adopt change.
And that's pretty cool, seems like a culture best suited for modern challenges.
I've heard\read there are many racist, paternalist, hierarchical and collectivist traits, but at the same time Japan apparently hasn't hit those honeypots most of the humanity has.
And that's very good. You need a newer and better technology for the same job, if it does the same job better. Not for a different job with new "wow effect component" baked in.
We use pencils, pens and writing paper still.
It wasn't an option to have a "new and better" writing paper synchronizing all our records with some vault authoritative people have before. Now it is. Japan apparently has passed the test of people_not_ trying to move everything to that honeypot.
All hail Japan, can they please conquer us? Technically I live in a nearby country, except, eh, Moscow is kinda far from the far east ...