I tried to sign up for an Apple TV free trial without an Apple device. It let me create the account, but then I had to "activate" the account, and I couldn't do it on any of my devices (android, windows, the TV that gave me the free trial). I talked to tier 1 and tier 2 support, they couldn't get it working either.
Then it gets even more ridiculous. The tier 2 agent asks me to upload screenshots of the errors I was getting for the tier 3 (?) engineers to review. Oh, I need an active Apple account to upload anything. I emailed the images and their email system stripped the attachments from the email. Tier 3 closed the ticket and banned my account. I talked to Tier 2 again and all they could do was put in a ticket to request I be unbanned...it was denied.
Finally, I gave up and asked them to delete my account. They said my account can only be deleted if I log in and use the delete account function. I pointed out how that was not possible and they said there was no other option. The whole situation reinforced my plan to never buy an Apple product.
I used to work for a cable company. I remember a coworker telling me a long time ago that one of the challenges they used to have was making sure the caller's TV was tuned to the correct channel. So, the conversation would go like this:
"Please change the channel to 27" (or any other random number that isn't a locally used channel) "What do you see?" "Nothing..." "Good, change it to 3, now what do you see?" "Nothing..." "Good, change to channel 4" "It works!"
For those that don't know, there was a long period of time where the auxiliary input into TVs was tuned to either channel 3 or channel 4. There was a good chance that the customer didn't know which one was correct for their TV and would have assumed that it was already set correctly if you asked.