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Repair, replace, refund, cancel: Problem with a product or service you bought (www.accc.gov.au)

submitted 1 month ago* (last edited 1 month ago) by [email protected] to c/[email protected]

10 comments fedilink hide all child comments

We accept reports where people consider a business is doing something they shouldn’t. We use the reports to inform our education, compliance and enforcement work.

When a business sells a product or service that doesn’t meet basic rights, known as consumer guarantees, it must offer the consumer a solution.
Businesses must not tell consumers to take the problem to the manufacturer or importer.
When a product has a major problem, consumers can choose between a refund or replacement.
When a service has a major problem, consumers have a right to alter their agreement with the service provider.
Businesses must fix a minor problem with a product or service by at least giving a free repair.

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[–] [email protected] 3 points 1 month ago (1 children)

Well, tell us who the retailer is so we can avoid them too

[–] [email protected] 0 points 1 month ago (1 children)

Sorry, I'd prefer not to since they are a local retailer and this was in 2012, so maybe, just maybe, they've upped their game by now.

[–] [email protected] 3 points 1 month ago (1 children)

This is how businesses continue shady practices :(

[–] [email protected] 1 points 1 month ago

Perhaps, but in this case my privacy is more important and I can already warn IT people in my local community. If this were a business with multiple stores, then my answer would be different.