Businesses must not tell consumers to take the problem to the manufacturer or importer.
Someone tell scorptech
this post was submitted on 28 Jan 2025
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When a product has a major problem, consumers can choose between a refund or replacement.
Try telling that to a few retailers I've dealt with. When I said I wanted a refund because the product did not work at all, they basically pointed me to their lawyer.
Did u try threatening them with the accc? It works most of the time and if it doesn't call the accc report line and after enough reports they with fuck up whoever denied u.
I contacted VCAT at the time, but it was going to cost me roughly half what the product (a HDD) was worth to open a case. The retailer in question would only give me a replacement, not a refund (I sourced an alternative elsewhere, so wanted a refund).
Because of the cost involved with chasing the issue, I ended up just getting the replacement and selling it to a colleague (including the receipt so they could follow up warranty if needed, although I did warn them about the retailer's behaviour). I've told everyone I know to avoid that retailer ever since.
You should still report them though
Well, tell us who the retailer is so we can avoid them too
Sorry, I'd prefer not to since they are a local retailer and this was in 2012, so maybe, just maybe, they've upped their game by now.
This is how businesses continue shady practices :(
Perhaps, but in this case my privacy is more important and I can already warn IT people in my local community. If this were a business with multiple stores, then my answer would be different.
Have you ever bought or rented a tape that wasn't quite right...