We accept reports where people consider a business is doing something they shouldn’t. We use the reports to inform our education, compliance and enforcement work.
- When a business sells a product or service that doesn’t meet basic rights, known as consumer guarantees, it must offer the consumer a solution.
- Businesses must not tell consumers to take the problem to the manufacturer or importer.
- When a product has a major problem, consumers can choose between a refund or replacement.
- When a service has a major problem, consumers have a right to alter their agreement with the service provider.
- Businesses must fix a minor problem with a product or service by at least giving a free repair.
So their announcement seems to be saying they'll follow what the national government officially calls the feature:
And, yeah. What is the alternative policy from Google that we're proposing? That Google should be sovereign in itself, declare they'll name it whatever seems right to Google, and not defer to the government appointed names for things? Based on what, exactly?
I want Google subject to official government policy, and not to ignore it. I want Google Maps to follow the official name when, for example, Ayer's Rock is now officially called Uluru.
This specific government policy (that the Gulf of Mexico be changed to the "Gulf of America") is stupid and jingoistic. But is the answer to that, we want corporations empowered to ignore government policy?
If the government of the day orders that Uluru is now called "Aussie Stone", and Google announces they'll update maps to follow the change of official name? My objection is not that Google follows the official name; it's that the government of the day is wrong and needs to be ousted.