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Any recommendations for UK IONOS hosting? (programming.dev)

submitted 4 months ago* (last edited 4 months ago) by [email protected] to c/[email protected]

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I'm in the UK and looking to switch over to a UK host provider. Can anyone recommend IONOS for the uk? I'm considering a fairly low-spec VPS. Even with VAT, their prices will be about 3/4 of what I'm currently paying.

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[–] [email protected] 2 points 4 months ago (1 children)

Bad how? Slow to respond, poor knowledge, or just non-existant ticketing?

[–] [email protected] 3 points 4 months ago

Playing information ping pong. We sent them some issue with a lot of information and instead of actually investigating they often dragged on the whole thing by asking for details they should have themselves, taking hours-days to respond etc before they actually did something. We often had to escalate issues via our account manager.

This was all on enterprise support while I was working for a company that paid six figures each month for infrastructure in their data center.