Sysadmin

I consider myself lucky that I haven't had to deal with vendors that I hear so many people complain about like ms or knowb4.

The worse I have come across is WaveIP an Israeli radio vendor. They would absolutely refuse to action any tickets I sent in until I told our CEO who would then ask their CEO what's going on and suddenly I would get support.

This isn't me jumping the queue, this is we experience a bug and replicate the bug in our lab and put in detailed steps on how to replicate the problem in the ticket and we get nothing from the vendor apart from the 'Thank you for the ticket, here is your number' and get nothing else for 2-3 months before I brought it up with my CEO.

Some bugs were cosmetic like the management Vlan field doesn't save when using Firefox or the webui would truncate RF frequencies to a full number despite able to use half frequency steps. While others were fundamental flaws in their products like multicast packets are being converted to unicast frames causing OSPF to fail.