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The original was posted on /r/wowservers by /u/EastPresence4461 on 2024-10-07 22:44:16+00:00.
My OP:
TLDR - I didn't like that they showed a custom model for the thunder bear in character creation, but the bear model in game was the generic bear.
Around 12 hours after I posted my complaint about this seeming like false advertising, Ascension reached out to me directly on Reddit and changed the basic model for thunder bear to now include a lightning graphic surrounding the bear starting at lvl 1. I have NEVER had this type of interaction with a support team in any game I've ever played. I am floored by the lightning fast (hehe) response time and willingness to take constructive criticism.
Needless to say, this is now my private server. You got me, Ascension.