this post was submitted on 20 Feb 2025
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52
HP adds 15 minutes waiting time for telephone support calls (www.theregister.com)
submitted 4 weeks ago by [email protected] to c/[email protected]
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[–] [email protected] 21 points 4 weeks ago* (last edited 4 weeks ago) (1 children)

It's puzzling why the printer industry has to be so abusive and has always been customer hostile. I mean, it's nothing new, printer companies have been awful since at least the 70s... printer problems are what inspired Stallman to start GNU after all. Are there any printer companies not like this? Is Brother still decent?

[–] [email protected] 21 points 4 weeks ago (2 children)

Is Brother still decent?

Brother laser printers are still good. Inkjet should simply be abandoned as a consumer product irrespective of who makes it.

[–] [email protected] 2 points 4 weeks ago

Are their coooe printers good too? I have a black and white and it's perfect (except the phone app, but you can "share" a document/photo with it to overcome the impossibilith to find your photo to print from inside the app).

[–] [email protected] 2 points 4 weeks ago

Their fax machines are the best of a bad product. They do use toner though...

[–] [email protected] 16 points 4 weeks ago* (last edited 4 weeks ago) (1 children)

All companies are trying to give up on real customer support (because there is no competition and US is a pretty corrupt country). Self-service support is fine for a free open source project, it's not acceptable for a paid product.

[–] [email protected] 3 points 4 weeks ago (2 children)

This article is from the UK and is about European countries

[–] [email protected] 5 points 4 weeks ago

I was referencing HP being headquartered in the US.

[–] [email protected] 3 points 4 weeks ago (1 children)

HP is a US-based company. So that means someone in the US pushed for and approved this change.

[–] [email protected] 4 points 4 weeks ago (2 children)

Or it means someone in Europe did, since this is from a European office.

[–] [email protected] 2 points 4 weeks ago

One of us should look it up to be sure, but I sure won't.

[–] [email protected] 2 points 4 weeks ago

It's hard for them to comprehend something outside of their country.

[–] [email protected] 1 points 4 weeks ago

I assume these numbers change you for the pleasure of being on hold - wouldn't it be illegal to artificially add 15 minutes of wasted time onto the bill?

This while thing feels like a Onion article.